Refund policy

Returns & Refunds Policy

Last updated: July 6, 2026

At OURTUNE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

60-Day Return Guarantee

We offer a 60-day return policy, meaning you have 60 calendar days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused or only lightly used.

  • The item must be in its original condition.

  • The item should be returned in its original packaging whenever possible.

  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards.

  • Downloadable digital products.

  • Personalized or custom-made products.

  • Items marked as final sale.

  • Products damaged due to misuse, improper care, or normal wear and tear.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with photographs of the product and packaging.

We will replace the item or issue a full refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • Manufacturing defects;

  • Incorrect item received;

  • Product damaged during transit.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been dispatched, it must follow the standard return procedure.

Contact

For all return and refund requests, please contact:

Email: dianaourtune@gmail.com